Terms and Conditions

Terms and Conditions

Catalog Disclaimer

Some advertised products may have been available in-store at lower prices from time to time. Savings are calculated against ticketed prices in-store, some stores may have previously ticketed at a higher price and savings would be greater. Terms and conditions apply to all promotions, offers, and finance options. Full details are available in-store. Accessories are not included in any price.
All prices are inclusive of GST.

Website Terms Of Use

When you visit the TGG website the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:

  • your server address
  • your top-level domain name (eg, .com, .gov, .au, etc)
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited, and
  • the type of browser used.

 No attempt will be made to identify you or your browsing activities from these records except in the unlikely event of an investigation by the ISP, or where a law enforcement agency exercises a warrant to inspect the Internet Service Provider’s logs.


Our site contains cookies. A cookie is a small text file that is sent back to your computer’s hard drive from a host website. They record your preferences in relation to your use of a site and provide us with other information about your inquiry that allows us to recognize you in the future. The cookies on our sites do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the Internet.


As part of our commitment to maintaining your privacy, TGG does not condone or encourage spam.

Spam is ‘unsolicited commercial electronic messaging’. People who purchase or subscribe to goods or services over the Internet or by email may attract an unsolicited electronic message or advertisement.

In accordance with the Spam Act 2003, we will only send commercial electronic messages with the addressee’s expressed or inferred consent to receive it. All requests to unsubscribe will be dealt with promptly.

This website is owned by, and content is published by Bigbrands.com.au policies of The Publisher relating to the collection, use, and storage of information of users of this website, users should refer to the Privacy Policy and Disclosure Statement of The Publisher set out below.

The information contained on this website is intended for general information only and should not be considered to be complete or definitive. The Publisher does not make any offer to sell goods or services at, by, or through this website. Information on this website may contain technical inaccuracies or typographical errors. The Publisher accepts no responsibility regarding the accuracy of information that is provided by The Publisher on this website and use of such information is at your own risk. The Publisher reserves the right to make changes at any time, without notice, to any element of the website. All content and functionality on this website are provided “as is” and without warranties of any kind by The Publisher, express or implied. This website contains links to sites maintained by other organizations, and The Publisher does not take any responsibility for the content or functionality of those sites. You should take appropriate action to ensure that your access to, and use of this website and other sites is protected against, and free from viruses, worms, Trojan horses, and other harmful and destructive material.

All information or material sent to The Publisher will be deemed not to be confidential. You grant The Publisher an unrestricted irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute that information or material, for any purpose.

The Publisher will not be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of this website, or any other hyperlinked website, including, but without limitation, loss of profits, interruption of business, loss of data on your information handling system or otherwise, even if The Publisher has been expressly advised of the possibility of such damages. The Publisher provides no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchantability, or otherwise in relation to any information provided by The Publisher on this website.

If The Publisher breaches any term, condition, or warranty which is implied by law and cannot lawfully be excluded, the liability of The Publisher for a breach of the applicable term, condition, or warranty is limited to, at the election of The Publisher:

  • the resupply of the relevant advice, service, recommendation, or information; or
  • the payment to you of the cost of having the relevant advice, service, recommendation, or information supplied again.

You authorize The Publisher to collect, store, disclose, and share information about you with all or any one or more of the following:

  • Any company trading as Bigbrands.com.au Discount Warehouses ( “the stores”); and
  • any consultant providing services to The Publisher or to the stores (“Consultants”); for the purpose of:
    • providing marketing information to you about products and services offered by the stores; and
    • Monitoring the quality and standard of service provided to you or other consumers by the stores or by the Consultants.

 The Publisher may at any time revise these terms and conditions by updating this website. By using this website you agree to be bound by all revisions and you should therefore periodically visit this page to determine the then-current terms which govern your relationship with The Publisher.

This agreement is governed by and construed in accordance with the laws of Victoria. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

To purchase Goods via the Site, you may create an Account or check out as a Guest.

If you check out as a Guest, full access to functionality on the Site may not be available to you including order history, order status, address book and receipt of additional marketing communications.

In order to create an Account, you must provide personal details and contact information.

Regardless of whether you create an Account or check out as a guest you warrant that the details you provide to Us are accurate and correct and you accept the responsibility that fulfillment of your order is predicated on the information you have provided to Us is correct at the time of ordering.

The Site is intended for use by individuals 18 years of age or older. The Site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site.

For privacy and security reasons, Stores are unable to look up or issue new passwords to account holders or provide the ability for customers to change passwords.

You must contact us immediately if you believe someone else has access to your Account.

We may use third-party software to verify your account or account details.

We reserve the right to modify your personal Accounts and/or Orders where the information provided is discontinued or obsolete, incomplete, incorrect, misleading, or inactive for a reasonable period, or Bigbrands has not been able to contact you using the information provided with your Account or Guest account, and/or where Bigbrands believe that your Account is being used for purposes that do not comply with these Terms and Conditions.

We reserve the right to modify or terminate an Account or Account details at Our absolute discretion, including the right to delete, merge or amalgamate duplicate Accounts held by you. Big brands make no warranty on the completeness of the information that you provide Us.

Where we choose to use third-party services in conjunction with this Website, including secure payment options for purchasing Goods from the Site, you may also be required to create and maintain a separate account that may include personal and financial account details. You must comply with the terms of use of these third-party websites.

Non-compliance with these third-party websites may limit your ability to Order, or be provided with Goods, rebates, or bonus offers in conjunction with your Purchase.

This Website is designed for Australian customers. International accounts and purchases are welcome on the condition that purchases are made for an individual who is currently residing in Australia and the Goods purchased can be picked up from the Store of purchase.

Placing an Order for Products

You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable Us to process any orders placed through the Site.

You agree to provide Us with current, complete, and accurate details when asked to do so by the Site.

Paying For Your Order

You may pay for your order using the following payment methods: Visa; MasterCard; PayPal; or Bigbrands.com.au Store Credit.

Payment processing services offered via the Site are outsourced to third-party providers. If we do not receive or are unable to successfully process payment in full for your order for any reason, We will cancel your order.

If you choose to pay by Visa or MasterCard credit card or debit card, you authorize Us to debit the amount that is payable for an accepted order from your nominated card.

You will be required to provide Us with the following details on your Visa or MasterCard; card type, name on card, card number, 3-digit card verification value (CVV2), and the card expiry date.

You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

Order Acceptance/Confirmation

After you place an order using Our shopping cart, We will check the information you give Us for validity, by verifying your method of payment or shipping address.

We reserve the right to reject any order you place with Us for any reason whatsoever. If We reject your order, We will attempt to notify you using the e-mail address you have given Us with the order.

Your credit or debit card will normally not be charged if We reject an order, but We will process a refund if the charge has been made against your card.

Stock levels displayed to you are accurate at the last known update, however, stock availability is subject to change. If there are any changes in available inventory at the Store in the time between you view a product, add an item to your Shopping Cart, and commit to a purchase, and We are unable to fulfill your order, We will notify you as soon as possible.

Order Limitations

We reserve the right to reject any order you place with Us, and/or to limit quantities on any order, without giving any reason.

These restrictions may include orders placed by the same Bigbrands.com.au Web site account, the same credit card, and orders that use the same billing address.

In the event We reject an order, make a change to an order or limit an order We will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.

We reserve the right to limit or prohibit sales to dealers or any commercial enterprise.

If We are unable to supply all items listed on your order, this Agreement will apply to the supply of all or part of the Order.

We may Backorder Goods on your behalf if for any reason We are unable to supply any or all items listed on your order. Where a Backorder has been placed on your behalf, We will contact you by phone following delivery at the Store.

All Backorders are subject to stock availability with Our supplier.

We reserve the right to cancel an order if you are unable to prove that you are the customer (or agent/ representative) listed on the order, or if you are ineligible to purchase goods sold on the website due to age restrictions, and We reserve the right to not provide stock if proof of; purchase, identity or age cannot be produced. To comply with our legal obligations you acknowledge that We may be required to retain a copy of any identification provided.

Collection Delays

We reserve the right to allocate goods that are not collected within 12 weeks to another customer order and reorder the goods for you.

If the Products listed on the original order are no longer available then a substitute product of similar specification and equal (or lower) cost may be supplied.

If you fail to collect your order within 12 weeks of making your purchase, a longer term can be negotiated at Our discretion, you will incur a daily storage fee (“storage fee”) which will increase every day you do not collect your purchase. The storage fee must be paid by you to Us when you collect your purchase after 12 weeks from the date of purchase or thereafter or your purchase may not be released to you by Us.

Pricing Policy

Online prices and selection match State pricing for Our stores, but may vary from State to State. Prices and offers are subject to change without notice.

The price for Goods bought from your preferred Store on the Site may be lowered after your order has been accepted.

Prices displayed on this Website are in Australian Dollars ($AUD) and are inclusive of Goods and Services Tax (GST).

Advertised “Web-only” specials, promotions, and eSpots are only available to purchase via this Website. Bigbrands.com. au stores are not required to but may price match offers made on this Website at the discretion of Bigbrands.com .au store proprietor or authorized Manager and subject to the availability of stock at that Bigbrands.com. au store.

Uncollected Goods

You will be given 12 weeks to collect your purchase; a longer term can be negotiated at Our discretion.

If your purchase is not collected within 12 weeks from the date of purchase, or longer if We consent, We will contact you by telephone and in writing and provide you with a notice advising you if your purchase is not collected within the prescribed time We will dispose of your purchase pursuant to the Disposal of Uncollected Goods Act or the relevant legislation in the respective State or Territory.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and We reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Product Display/Colours

The Site attempts to display product images shown on the site as accurately as possible. However, We cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Electronic versions of Printed Catalogues

Electronic copies of printed catalogs (“Catalogues”) that may be accessible from this Website may calculate savings against competitors’ lowest price for the same product two weeks prior to the catalog sale date or against everyday ticketed prices in Store. The duration of these offers or quantities is subject to the disclaimer on the latest Catalogue. Although We make every attempt to make all offers consistent, it does not guarantee that the Products, pricing, or any other offer in a Catalogue will be available to purchase via this Website.

Bonus Offers

All coupons, promotional codes, bonus offers, or redemptions (“Bonus Offers”) have different entry requirements, terms, conditions, and rewards (“Conditions of Entry”). Please check the Conditions of Entry to verify how to claim any Bonus Offer. The Conditions of Entry for any Bonus Offer will be listed separately from the Terms and Conditions.

The Conditions of Entry in conjunction with a Bonus Offer will state the value of the offer, how to redeem the offer, and what must be met to receive the Bonus Offer.

There is a limit of one Bonus Offer per household and is intended for single use only and each Offer is valid for a limited time only specified in the Bonus Offer.

Some Bonus Offers may not be combined with other offers in the same order. Generally, only one Bonus Offer may be used per order.

At times, Bonus Offers may require you to use other facilities other than this Website. The Conditions of Entry for any Bonus Offers made by suppliers or other third-party service providers are offered at the discretion of the supplier or third-party service provider and are not endorsed by Us.

Bonus Offers are not available for resale and cannot be replaced if the evidence required to meet the Conditions of Entry are lost, stolen, or deleted.

Bonus Offers that are required to be redeemed at the time of purchase cannot be applied retrospectively.

If a Bonus Offer is redeemed and your entire order is canceled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your Bonus Offer will no longer be valid.

We reserve the right to vary or discontinue a Bonus Offer at any time. We make no guarantee that changes to the Conditions of Entry to any Bonus Offer will be provided by Us.

Using Gift Cards

Gift cards, unlike credit or debit cards, are debited at the time an order is placed. These cards will automatically be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the value of the card, you will be required to use another card or a credit or debit card to pay the difference. Any amount charged to a credit or debit card will be treated as set forth above.

Termination of Use

We may, in Our sole discretion, terminate your account or your use of the Site at any time without notice and for any reason whatsoever. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend or discontinue all or any aspects of the Site at any time without prior notice for any reason whatsoever.

Right to Download

You may only download Content displayed on Our Site for non-commercial, personal use provided you also retain all copyright, trademark, and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, “frame” or use the content of Our Site including the text, images, audio, and/or video for public or commercial purposes without written permission from Us. It is strictly prohibited to download the images of the products for sale on this site.

Proprietary Rights

All content included on or comprising Our Site including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) is protected by copyright, trademark, patent, or other proprietary rights, and these rights are valid and protected in all forms, media, and technologies existing now or developed in the future. All Content is copyrighted as a collective work under Australian and international copyright laws which We own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

One or more trademarks are pending that apply to this site.

Our logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with Our permission and may not be reproduced, copied, or manipulated in any manner without the express, written Our approval. We appreciate any product reviews, information or material submitted to the Website (“content submissions”). All content submissions sent to Us will be deemed not to be confidential.

You must not use this Website to:

(a) Make content submissions that breach any laws, infringe a third party’s rights, or are contrary to any relevant standards or codes, including, but not limited to breaches of the Copyright Act 1968 (Cth);
(b) Interfere with other users or prevents any other person from using or enjoying the Site;
(c) Defame, harass, threaten, or offend any person
(d) Make fraudulent or speculative inquiries, purchases, or requests;
(e) Post or transmit any obscene, indecent, inflammatory, or pornographic material or any other material that may give rise to civil or criminal proceedings

Content contributions made to this Site are not a guarantee of publication or application. We reserve the right to:
(a) Reject, ignore, or refuse any content contribution; and
(b) Investigate and verify the validity of content contributions made to the Site, including the identity, age, employer, and place of residence made of any person making a content contribution to this Site.

By using this Site, you agree that any information (except for purchase information), materials, suggestions, ideas, or comments you send to Us or any other third party using this Site is non-confidential. By submitting any solicited or unsolicited information using Our Site, you grant Us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever to the extent permitted by law.

Notification of Copyright Infringement under the Copyright Act

If you believe that your copyrighted material may have been infringed, please provide Our Legal Department with the following information in writing:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material.
  • Information is reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an e-mail address at which the complaining party may be contacted.
  • A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Bigbrands.com.au  Legal Department to receive notifications of claimed infringement can be reached by:


Legal Counsel




1300 122 220

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